Product Returns Policy
At Oils By Ashy-Grace, we strive to provide you with the highest quality products and exceptional customer service. We understand that there may be instances where you need to return a product, and we are here to assist you through the process. Please take a moment to review our Product Returns Policy outlined below:
1. Eligibility for Returns:
1.1. The return request must be initiated within 7 days of receiving the product.
1.2. The product must have less than 10% of its contents used or consumed.
1.3. We must receive returns within 14 days of you you receiving the return authorisation
2. Return Process:
2.1. To initiate a return, please contact our team via the contact form, providing your order number and a brief explanation of the reason for the return.
2.2. Our customer support team will review your request and provide you with further instructions, including a return authorisation if deemed eligible.
2.3. Once you receive the return authorisation, carefully package the product to prevent damage during transit. Include a copy of the original order invoice in the package.
2.4. Ship the product to the address provided by our customer support team within 14 days of receiving the return authorisation. We recommend using a trackable shipping method to ensure the safe delivery of your return.
3. Inspection and Refund:
3.1. Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria stated in section 1.
3.2. If the product passes the inspection, a refund will be issued to the original payment method used for the purchase within 5 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution's policies.
3.3. If the product does not meet the eligibility criteria, our customer support team will contact you to discuss alternative options.
4. Exclusions:
4.1. The following items are not eligible for return:
Products that have exceeded 10% usage.
Products returned after 14 days of you receiving the return authorisation
Products returned without a return authorisation.
5. Customer Responsibilities:
5.1. It is the customer's responsibility to ensure the accuracy of the return request and the proper packaging of the product.
5.2. The customer is responsible for any shipping costs incurred for returning the product, unless the return is due to an error on our part.
6. Contact Information:
For any questions or concerns regarding our Product Returns Policy, please contact our customer support team at hello@oilsbyashygrace.com
We value your business and appreciate your understanding of our Product Returns Policy. We are committed to providing a seamless return experience while maintaining the quality and integrity of our products.
Sincerely,
Oils By Ashy-Grace